The One Stop Specialist serves as a primary information source providing various support functions and front-counter services, assisting visitors, student and staff with a variety of issues. The position possesses a broad knowledge base of the student services unit and particular processes including those in Admissions, Registration and Financial Aid, and Testing Services. The Specialist is also responsible for answering calls in the Call Center and responding to emails and chat/text messages. Occasionally travels to regional locations to assist with One Stop Services. 

• Assist students and visitors with various tasks regarding Admissions, Registration, Financial Aid, Testing Services and other related services in person in the One Stop Center for Student Services and on the phone in the Call Center. 
• Resolve problems where possible or refer escalated problems to the appropriate person.  Respond to specific and/or general inquiries from students, parents, staff, or the public regarding the college or college procedures, while utilizing sound judgment, discretion, diplomacy, and confidentiality.  Refer calls and questions of a complex nature, when necessary, to other departments and services across the campus.
• Assist students with resolving problems related to NetID and passwords, and provide information on the utilization of Self-Service tools including Student Planning/Degree Audit, Student Finance, Financial Aid, the online catalog, and transfer resources.
• Aid students and/or members of the public in completing and processing various forms and records required by the College or outside agencies.
• Assist students in admissions, registration, and financial aid procedures, including but not limited to, educating students to use online self-service processes for registration and financial aid. Review forms to verify completeness; assisting with the data entry of a variety of forms and student internal tracking codes.
• Act as liaison in resolving problems related to financial aid information, informing students of state, federal, and institutional guidelines necessary to complete required financial aid forms and required documentation.
• Provide general college information to students and visitors, researching information on the Brookdale home page or training resources.
• Perform other duties and responsibilities as assigned.

Education: 

• Associate’s Degree; or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Experience: 

• Two years of related experience, preferably within an educational environment.
• Working experience in a busy, customer service oriented position desirable.
• Working experience with student enrollment or registration desirable.

Knowledge/Skills/Abilities: 

• Proven ability to work effectively with students of varying ages and diverse backgrounds.
• Outstanding communications skills.
• Strong interpersonal and organizational skills with the ability to develop effective working relationships with students, staff, and faculty.
• Ability to learn processes related to Admissions, Registration, Financial Aid, and Testing Services and maintain broad-based knowledge about the College and the organizational structure.
• Ability to respond accurately to inquiries, resolving routine problems and questions in a timely manner.
• Computer literacy skills at an intermediate level with the demonstrated ability to utilize and apply Microsoft Office Outlook, Word, Excel, and PowerPoint as well as specialized software programs and computer applications.
• Ability to learn and apply office practices, procedures, policies, and regulations that are essential to the position.
• Occasional local travel is required.
• Fluency in a second language desirable.

Preferred Qualifications & Special Considerations: 

• Knowledge of Monmouth County and its communities. 
• Weekend and evening work, and flexible hours/schedules may be required. The incumbent works at the One Stop front service counter and in the Call Center as scheduled by the supervisor. Occasional local travel is required.

Summary of Benefits: Professional Staff

Special Instructions to Applicants: 

A review of applications will be ongoing until the position is filled. Submission of application materials by Friday, July 25th, 2025, is preferred to ensure full consideration.